| What is "Webprocessing"? |
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At Casino Solera, all transactions are processed through Webprocessing, the well known provider of online banking services. Webprocessing provides helpful customer service if you have any questions.
Email : cashier@webprocessing.net
Wiredale Ltd. +1 416 583 2750
The descriptor on their credit card statements will now be either Wiredale Ltd.: +1 416 583 2750
Webprocessing will never give out your personal information to any other party. Nor will your information be used for any other purpose other then completing transactions that you request. Both Casino Solera and Webprocessing use high-tech security measures and advanced encoding to maintain your confidentiality.
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| Credit your playing account: |
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To make a deposit into your Casino Solera account:
Log into your Casino Solera account.
Press on the "Bank" button, and then select "Buy Credits".
Enter the amount you wish to buy and "Submit".
You'll be taken to our Secure Transaction Service provided by Webprocessing.
Validate your personal Info.
Choose your payment method and follow the instructions.
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| Active X control? |
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More info:click here
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| Payment options: |
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Credit Cards: Visa, Mastercard
E-Wallets: CLICK2PAY, Moneybookers, Neteller
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| What is "CLICK2PAY"? |
CLICK2PAY is a new Payment Community, connecting merchants and users, providing all necessary tools for simple and safe micropayment - for all businesses, from music downloads, to online retail sales, media content and subscriptions.
Users can deposit funds and withdraw money using state-of-the-art payment methods. |
| What is "MoneyBookers"? |
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MoneyBookers is an E-Wallet mainly targeted to European users that can be funded with credit cards, cheques or wire transfers.
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| What is "instaCASH"? |
instaCASH is the fastest way to fund your NETELLER Account from your bank account. Signing up for instaCASH usually takes less than five minutes, and funding your Account by instaCASH is virtually instant |
| What is "Neteller" |
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Neteller is an E-Wallet that can be funded with credit cards, cheques or wire transfers.
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| How do I cash out my winnings? |
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In order to Cash Out money from your Casino Solera Account you must first login to your Play for Real account and follow the steps below:
1. Press on the "Bank" button.
2. Select "Cash out".
3. Enter the amount you wish to cash out in the cash out amount field. (Minimum €/$25 and being your winnings minus the unqualified bonuses).
Then choose the payment method and "Submit".
(Winnings with free coupons are send by bank cheques to the postal address).
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| How do I make a redeposit? |
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If you have a pending redemption (redemptions stay pending for five days), you may return your winnings to your playing account.
1.Log into your account.
2.Go to The bank section.
3.Click on Buy Credits.
4.It display the "Pending Redemption's" list.
5.Click on "Cancel a redeposit into your account".
6.Your playing account is credited immediately.
The Cash Out request will be cancelled and this new transaction will be indicated with the "Cancelled by User" status.
This transaction will appear on your "Statement".
7.You will be qualified for the "Bonus Wheel" (maximum 5 times without a real purchase).
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| Is it safe to use my credit card online? |
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Casino Solera takes security issues very seriously and adopts the most sophisticated technology to guarantee security and protection of your privacy. Your account information and deposits are fully protected by state-of-the-art security systems, software and services.
Monetary transactions are protected by sophisticated RSA public/private key encryption mechanisms to ensure that all information remains secure and private at all times.
The security measures implemented by Casino Solera ensure the validity of each transaction you make, and the latest fraud control systems are utilized to protect your credit card information.
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| What should I do if I submitted a deposit but I cannot see the amount in my account? |
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When you submit a credit card, Neteller, Moneybookers or FirePay, it should be credited to your Casino Solera Account within seconds.
If you do not see the money in your casino Account, check your Email box.
If there is no message from Casino Solera, please contact us at
support@casino-solera.net
immediately.
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| What is AVS (Address Verification System)? |
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AVS is one of the security measures we have implemented to prevent credit card fraud.
When you submit a credit card deposit, we compare your address with the address registered for this credit card.
If your deposit was rejected by the AVS system (you will receive an Email notification) you must check the address you have entered and make sure your credit card company has the correct address.
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| Return refund and cancellation |
If you are totally dissatisfied with the service you have received, we will consider your case and refund your purchase so long as your reason is valid. To apply for a refund e-mail us on cashier@casino-solera.net
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| Debiting time |
Your credit card will be billed immediately after submitting the deposit.
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| Keep your transaction data |
After purchase you will receive an e-mail notification. We recommend the cardholder print out all transaction data, the rules of the game, the cancellation regulations, and the payment methods. |
